Terms And Conditions

/Terms And Conditions
Terms And Conditions 2017-11-08T16:15:25+00:00

Terms And Conditions

The terms herein regulate the purchasers use of products and services provided by Hing Wong Market. These conditions apply to all sales from hingwongmarket.ie so long as nothing else is agreed upon in writing between the parties.

The Client and Hing Wong Market are independent parties and nothing in the terms and conditions of this agreement shall constitute either party as the employer, principal or partner of or joint venture with the other party. Neither Client or Hing Wong Market has any authority to assume or create any obligation or liability, either expressed or implied, on behalf of the other.

Credit card and debit card transactions are processed securely by Realex Payments on their secure servers, the card details are not visible to Hing Wong Market. Following a successful purchase the customer will receive an acknowledgment email confirming that the transaction was successful and the order is being processed, the acknowledgement email will include a unique transaction number and confirms that an offer has been received to purchase the product, the acknowledgement email does not constitute an acceptance of the order nor does it constitute a binding contract, a number of checks including but not limited to security, fraud, delivery options and stock levels will need to be carried out before an order is accepted and a contract to supply the product is entered into. The customer should ensure that they enter a correct email address during checkout in order to ensure that the acknowledgement email and any further emails are received. Hing Wong Market are not responsible for non-receipt of any email sent due to computer system failure, spam filters, power failure or any other circumstance outside the control of Hing Wong Market . The acknowledgement email will include a unique transaction ID, the transaction ID should be quoted in any correspondence regarding the transaction.

Due to the high incidence of Internet fraud, your transaction will be subject to anti-fraud checks before any items are dispatched, if you select not to use verified by visa or securicode with mastercard during your transaction, or the transaction fails our anti fraud checks then your order may be subject to additional anti fraud measures including confirming that you are the legal card holder and/or verifying the delivery address, these security checks are necessary and may delay processing of your order.

All information, product specifications etc. displayed on this web site are intended for guidance purposes only, prices displayed on the website are inclusive of VAT and additional delivery charges are inclusive of VAT unless otherwise stated. Delivery charges will be added at the checkout stage, the total cost will be visible prior to the customer completing the purchase. Product prices may fluctuate due to currency exchange rates and supplier price variations. Hing Wong Market reserves the right to refuse delivery on any products with regard to price fluctuations and stock levels, all products are offered on an invitation to treat basis. An order confirmation does not constitute a contract, it is merely an acknowledgement that your purchase request has been received. An online order will be deemed as accepted when the payment has been received and cleared and the item has been dispatched at which stage a binding contract will have been entered into. All delivery times are estimations only and are reliant on courier and postal services that are outside the control of Hing Wong Market.

We strive to provide next business day dispatch delivery is available for in stock items where the order has been received before 12.00pm on a business day (Mon – Fri). Items that are in stock will be dispatched on the same business day where possible if ordered before 12.00pm, orders received after 12.00pm or out of hours will be scheduled for dispatched the next business day, there may be a delay for items that are out of stock at the time of purchase but in any event these items will be delivered within 30 days of the purchase, items will be dispatched to the address provided by the customer during the transaction. All references to time are referring to working or business days (Monday to Friday excluding public, national and bank holidays). We reserve the right to change a given delivery time without the need for additional notice. Any changes in price occurring after the time of ordering will not affect an order that has already been accepted. If a pricing error has occurred, we reserve the right to offer you the item at the correct price or you may cancel the order at this stage.

If for any reason you are dissatisfied with the service that you have received you may log a complaint by email to Hing Wong Market at [email protected] Hing Wong Market will make every effort to ensure your complaint is responded to and dealt with in a timely manner.

Any warranty and guarantee mentioned in the product description refers to the manufacturer warranty or guarantee. If a problem occurs with a product which is covered by the manufacturer’s warranty or guarantee, the customer may contact Hing Wong Market or the manufacturer to avail of the warranty or guarantee service. Hing Wong Market will endeavour to do its best to facilitate a satisfactory conclusion for the customer.

Returns: any item can be returned for exchange (subject to availability) or refund on condition that tags are attached and there is no sign of any use of the item. Items may be returned up to 14 days from date of delivery.