Return Policy

/Return Policy
Return Policy 2017-11-27T21:09:22+00:00

We always try our best to make our customers happy. We understand that sometimes you may change your mind and would like to return goods purchased to us.  The following policy sets out when you can return goods, and how to do so.

If you change your mind

  1. Before Delivery. If you change your mind before your order is dispatched. Please kindly contact our Customer Service team as soon as possible by calling us on +353 1 405 7688 between 11AM and 7PM. Please have your order reference ready before you call to enable a quick response to your request.Please note that we do NOT accept order cancellation/amendment by email. However, if you change your mind after your order is dispatched. You will need to return goods following our Goods Return Procedure.
  2. After Delivery. If you change your mind, we are happy to exchange or refund goods returned in saleable condition with the invoice within 7 days of purchase. Please kindly contact our Customer Service team as soon as possible by calling us on +353 1 405 7688 between 11AM and 7PM. Please have your order reference ready before you call to enable a quick response to your request.Please take very reasonable care of the goods whilst they are in your possession.

If you have received faulty or damaged goods

You may return any faulty or damaged goods back to us by bringing them back to our Tallaght Branch with the invoice within 7 days after the date of delivery or collection.

When you return goods

When you return the goods to us, please also let us have all the original packaging, tags, labels and any accessories.

Please note that we do NOT accept order cancellation through email. Please kindly contact our Customer Service team as soon as possible by calling us on +353 1 405 7688 between 11AM and 7PM. Please have your order reference ready before you call to enable a quick response to your request.

Getting your refund

If you are entitled to a refund, your Refund may take 7-14 working days depending on the card issuing bank of the customer.

Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

Exceptions may apply. Statutory rights not affected.